Common questions.

No. All translations are produced by qualified human translators. We offer machine translation post-editing on request for internal documents only, and we are transparent about which type of service you are getting.

Fixed-package pricing is based on approximate word count and delivery time. Custom projects are quoted at a fixed total after file review. No surprise invoices. If scope changes, we quote before proceeding.

Standard delivery is 3 days for Basic, 2 days for Standard priority. Express 24h available as an add-on. Timelines run from receipt of complete project files, not from payment.

Yes. Several clients are on monthly retainer agreements with a word allowance and priority response. Contact us to discuss terms for your volume.

Primary: Spanish to and from English, German, French, Dutch, Italian, and Portuguese. We also cover Russian and Arabic for specific document types. Contact us for other language pairs.

Yes. We work with sworn translators registered with the Spanish Ministry of Foreign Affairs for documents requiring official certification. Notarization support is available as an add-on.

We send a project intake form within one business day. Translation begins once files are received and the brief is confirmed. You receive a progress update at 50% and a delivery notification at completion.

Word, PDF, InDesign, HTML, XML, XLIFF, and plain text. Handwritten documents are accepted when legible. Scanned documents may require an OCR surcharge for poor-quality scans.