All ChillTranslation S.L. services are delivered digitally. No physical documents are posted. Certified translations with official seals are delivered as certified digital files (PDF/A).
Translated files delivered by email or secure file transfer link. Format matches the source document: Word (.docx), PDF, InDesign, HTML export, or as agreed.
| Package | Standard Delivery | With Rush Add-on |
|---|---|---|
| Basic | 3 business days | 24 hours |
| Standard | 2 business days | 24 hours |
| Premium | Agreed at intake | Available |
Business days are Monday to Friday, Canary Islands time (UTC+0/UTC+1), excluding Spanish national and Canary Islands regional public holidays. Timelines start from receipt of completed intake form and all files.
If we cannot deliver within the agreed timeline due to our error, we notify you immediately with a revised timeline. If a reasonable extension fails, you are entitled to a full refund.